We hope that you are pleased with the products you received from us, but if you do need to return anything we offer the following options to you:
IF YOUR PRODUCT IS UNWANTED OR YOU'VE CHANGED YOUR MIND
Free Returns in USA except for wholesale purchases. We are happy to offer you a refund or an exchange if the product you are returning is in a fully resaleable condition i.e. unopened and unused(including cellophane), and the return is made within 30 days. In this case you can either:
Return to Customer Services. To return your item to customer services, please print off your free returns label and take your parcel to your local Collect+ drop off point. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. Once we receive it we will refund the goods in full. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.
*Refunds are made up to 30 days from the date of order.
**A processing fee of $2 per order will be charged. Also, if the goods have already been sent, then refunds for shipping are not carried out. This amount is not refundable.
***Refunds are made within 2-5 banking days.